A short WhatsApp message after delivery, and a clear view of who is happy and who needs a call
Right after delivery, your customers tell you what they think.
Satisfied with the order
Your customer tells you whether they are happy with the order.
A delivery score for every carrier
Your customer rates the delivery too, helping you choose the right carriers.
Unhappy customers stand out
Spot unhappy customers quickly, so you can call them back and put things right.Share of satisfied customers, response rate and trend over time, all on one analytics page.
Order Score per Product
See how satisfied your customers are with each product.
Delivery Score per Carrier
See how your customers rate each carrier's delivery.
What Customers Wrote
Read what your customers say, in their own words.
Up and running in 3 steps.
Connect your number
Set the timing
Read the results
Also see: WhatsApp Order Confirmation · WhatsApp Follow-up
What is the customer satisfaction feature?
After delivery, CODSPOT asks your customer on WhatsApp whether they are satisfied with the order and the delivery.
Which WhatsApp number does the message come from?
From your WhatsApp Business number.
How does the customer answer?
With a tap, right inside WhatsApp or on a short rating page.
When is the message sent?
Automatically after delivery.
What can I see in the analytics?
How satisfied your customers are, by product and by carrier.
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